Shipping & Returns
Shipping
All orders under £75.00 are charged at the following rates:
Royal Mail Standard – £3.95
Royal Mail First class tracked: – £6.95
Free shipping for all orders over £75.00!
Free Delivery when you spend £75 or more.
Standard UK delivery via Royal Mail – £3.95 for all orders under £75.
Option for Next Day Tracked Delivery (weekday only) via Fedex – £6.95.
Orders MUST be placed by midday to guarantee next day delivery. This does not include weekends, so orders placed on Friday will be delivered by Tuesday.
Your goods will be delivered using either Royal Mail or Fedex. Your order will be processed within two days of placing the order.
Orders are usually delivered within 3-5 working days of placing your order. For quicker delivery, you can select the next day tracked option.
You do have the option to ‘Click & Collect’ from any of our Tuckwell Branches/ Out & About shops.
Christmas Deliveries:
We will be shipping orders out until 24th December, using Fedex and Royal Mail. Please allow for extra time when ordering Christmas gifts. Last day of ordering for guaranteed Christmas delivery is midday on 20th December.
If you place your order after Friday 20th December, there is a chance your order will arrive for Christmas but we cannot guarantee this.
If you live locally to one of our outlets, there is an option to ‘click and collect’.
Orders placed over the Christmas period:
Our Framlingham shop will be open on reduced hours over the Christmas period, and we will continue to ship orders out but please be prepared for them to take longer than usual.
Our Ardleigh shop will be closed in line with the Tuckwells hours, it will be open on 24th December until 3:30pm, and then closed until 2nd January.
Our Returns Policy
Web Order Returns
Any web orders can be returned within 14 days, providing they are in the same condition as they were received, with the original tags on. Please send back any returns to the Ardleigh shop address:
Out and About / P Tuckwell Ltd
Ardleigh Hall
Dedham Road
Colchester
CO7 7LG
All returns will be processed and refunded within 7 days of receiving the goods back.
Full Price Items
All full price products can be returned up to 14 days after you purchased them, providing you have the receipt. The garment or footwear will need to be returned in its original condition, with all tags on, to be refunded. We will provide you a full refund in the form that you paid.
Exchanges
We are unable to offer exchanges. We suggest you return the original order, and place a new order for the alternative size.
Sale Items
Sale items can be returned up to 14 days after purchasing the item. Unless it clearly specifies that the item is in our clearance sale and is non-refundable
Postage charges
Unfortunately we are unable to refund back any postage on returned items.
Christmas Returns:
We are extending our 14 day returns policy for Christmas gifts. All Christmas gifts bought from 1st December can be returned until 15th January.
To ensure a full refund:
- Please keep the receipt
- Ensure all tags are still on the garment/s
- Ensure the garment/s have not been worn